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FAQ

FAQ

 

What is your return policy? 

If your plant arrived damaged, dead of in bad condition, don't worry, we got you! You may submit a claim to request for a replacement.

Option 1 - If you purchased the Route Protection Plan

  1. Submit a claim here within 48 hours upon receiving the package
  2. Wait for an approval and we will send you a new replacement


Option 2 - If you have NOT purchased the Route Protection Plan

  1. Take 2-3 pictures of the damage plant(s). 
  2. Contact us immediately within 24 hours upon receiving the package
  3. Our team will reply within 24 - 48 hours with a request for the pictures
  4. We will evaluate and send you a replacement upon approval.

 

 

WHAT TO EXPECT

Will I receive the exact plant in the listing?

  1. NO ---- You will receive a plant that is similar in size and sometimes LARGER! Rarely will we send plants that are smaller than what's pictured because that would be disappointing. We like to exceed expectations whenever we can. 

 All plants are shipped in its grow pot. Ceramic planter pots are not included unless stated otherwise in listings. 

 

 

My plant arrived dead. What should I do?

First, don't panic, we are here to help. You can reach out to us with the video or series of pictures of the unboxing to receive a replacement or a refund. You can reach out to us under "Contact". See return policy for more details.

 

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